本文介绍，正确实施的品质管理系统可以提供改进的效率、更低的成本以及员工士气的提高。

References
1. ISO. 2000. ISO/FDIS 9000(E), Quality management system - Fundamentals and vocabulary, par. 3.7.1 and 3.7.2.
2. ISO. 2000. ISO/FDIS 9004, Quality management system - Guidelines for performance improvement, par. 5.2.3.

　　Lee C. Bravener is vice president of National Quality Assurance, Acton, MA; e-mail: nqa@nqa-usa.com.  

(Presented by Aaron 03/25/2002)